USPS Priority / Ground Advantage / UPS Ground is FREE on all U.S. orders – including to Alaska, Puerto Rico, APO, and FPO.

At Small Batch Cigar, we take pride in how we ship because we know your order is very important to you. Packaging is critical and we spend the time necessary to make sure you receive your package in a timely manner, your cigars are fresh, and arrive in pristine condition.

We generally ship the same day – Monday through Saturday. The cutoff is at 3pm PST, and the Saturday cutoff is at 2pm PST. Sometimes there are issues with USPS/UPS that can cause technical delays or there are issues that we cannot control but we have an excellent track record.

In order to keep your order fresh until you receive it, we include a FREE Boveda Humidity pack in every shipment. Please be aware this does not ensure your cigars are ready to smoke when they arrive. We suggest waiting a minimum of one week (ideally 10-14 days) once the cigars are placed in a stable environment. From testing we have done, we found that temperatures in transit can increase or decrease up to 30 degrees. Since humidity is relative to temperature, most cigars need at least a week in your stable humidor to be able to taste and perform like the Blender intended.

On your first order, we will require that the shipping address must match with the billing address. We do not ship to forwarding addresses on your first order. This is a precaution that we take in order to protect ourselves and the customer. After your first order, the shipping and billing addresses do not need to match up. If you are unable to ship to the billing address, please contact us via email or phone before attempting to order.

Should you plan to make multiple purchases throughout the day, we ask that you let us know in the comment section, on your first order, that you plan on making multiple orders. We will then combine your orders into one package and get it out the same day, if the final order is placed within the shipping time frame.

In case your package is stuck in transit or is stolen, please first contact the USPS Customer Service. The representatives have a more in-depth tracking system and can give you an update about the location of your package and such. Should you find no help, please email us at andrew@smallbatchcigar.com.

International shipments: Unfortunately we are not shipping internationally at this time. Apologies for any inconvenience. Please be aware we do not ship to forwarding addresses on your first purchase, as mentioned above billing/shipping must match on first orders. 

Overnight Shipping: If you want your shipment sent overnight USPS Priority Mail Express, please let us know before 12pm PST (Monday through Friday ONLY). You will be responsible for the full cost. If it is your first time ordering will also require shipping to the billing address.

IMPORTANT: If you receive your package and it’s damaged, please take pictures BEFORE opening the box and email them to us immediately with your name and order number. This will help us with any claims that need to be filed.